Your helpline myths busted

Our helpline is there for anyone in our industry and provides impartial advice and support. We’ve answered some of the most common questions about our helpline service here, and hope that you’ll register your organisation for this valuable service. 

Myth 1: Calls to the helpline are monitored

All calls are confidential. We don’t share any of our callers’ details. So, give us a ring and see how we can help. 

Myth 2: The helpline is not for individuals 

There are two ways to access the helpline. Via your employer, who will work with The Printing Charity to understand the service and share it with all employees, or as an individual. If you’re an individual, simply call us on 01293 542 820 or email, so we can help you access the service.

Myth 3: It costs to call the helpline

Calls are completely free to the helpline. We don’t charge anything, so give us a call and see how we can help.  

Myth 4: I can’t call the helpline in the evenings

You can call the service 24/7/365 for emotional support. Practical advice and guidance is available Monday – Friday 8am-8pm

P.S. Evenings and weekends are often the quietest time to call. 

Myth 5: Only I can call the helpline

Anyone over the age of 16 with an immediate family member who already has access to the helpline can also get in touch. So let your family know that this service is available to them too. 

Myth 6: My problem is not very important

No matter how big or small your issue, our advisers will do what they can to help you find a way forward. It’s better to talk to someone rather than let things become bigger, so give us a call.  

Myth 7: It is challenging to set up the helpline for my staff

We can have you set up in no time at all. We just need to understand a bit about your organisation to make sure you have the right materials to share with your team. Then we’re good to go.  

Myth 8: It costs to register my company for the helpline

Access to the helpline is completely free for individuals and companies. We don’t ask for donations. We just ask that companies register with us first so that we can keep in touch and ensure we are helping those in the print, paper, publishing and packaging industries.

Myth 9: We don’t need this sort of help right now 

Think of it as a safety net for when your team might need help. We know that the challenges people face are often hidden away, so although you may think everything is ok, it’s not always the case. There is no downside to putting support in place. 

Myth 10: The helpline is for people in crisis 

No problem is too small and you don’t need to feel that you are in crisis to get help. All problems start small so it’s worth giving us a call now to see how we can help. 

We offer advice and guidance from Citizen Advice Bureau trained specialists as well as emotional support from counsellors. It could be a practical issue, like a parking ticket dispute or boundary issue relating to your property that you need some help with. We’ll be here for you when you need us, practically or emotionally. 

Myth 11: We’re not big enough to need a helpline   

Life can bring all sorts of challenges at work and home. It doesn’t matter the size of the company or the challenges faced, we can help. Your company does not need an HR department to be eligible to use the helpline. Our relationship managers can help you implement the service for your team to use when they need it. 

Myth 12: I might not get through to anyone

Our service is equipped to handle all calls. There may be peak times with a short waiting time, but your call will always be answered.  

We hope that answered any questions you may have had about the helpline. There’s more information on our website and when ready, register as a business here. If you are an individual looking to register, please contact or call 01293 542 820.


Get in touch

If you, or someone you know needs support, or you’d like to know more about our free, confidential helpline, please don’t hesitate to get in touch.

To find out more give us a call on 01293 542 820
or click the button below.

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