Complaints Policies
The Printing Charity views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
To view our general Complaints Policy, please click here: Complaints Policy and Process (General)
To view our Complaints Policy and Process (Residents): please click here: Complaints Policy and Process (Residents)
The Charity is a member landlord of the Housing Ombudsman service.
The Charity updates this policy in line with the Housing Ombudsman Service Complaint Handing Code, which you can view here: Housing-Ombudsman-Complaint-Handling-Code-24
To view a copy of the Housing Ombudsman Service Self-Assessment form, completed annually by the Charity (current form completed in March 2025) please click here: TPC Housing Ombudsman Self-Assessment
The Printing Charity’s Annual Complaints and Service Improvement Report 2024 can be viewed here: TPC Annual Complaints and Service Improvement Report 2024
This page was updated on 20/03/2025.
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